Medisoft Technical Support Services

The Annual Software Support Contract includes (FREE of CHARGE):

Installation of service packs, patches or updates made available from Medisoft

Yearly Procedure and Diagnosis codes updates when made available to EMBS.

HIPAA patches installation when made available to EMBS

Installation of new custom reports and forms made available from Medisoft

Unlimited Telephone, On-Site and Dial-Up Tech Support for office staff for Medisoft software only

On site training for new employees or current employees (when applicable)

Data Backup end user assistance

Data restoration services in the event the file server crashes.

Setup Medisoft network clients for new or existing computers.

Covers any Medisoft directly related issues.

Custom EMedical software developed by EMBS: 
 

	Insurance Card and Driver’s License Scanning
	Image and Document Scanning
	Electronic Prescribing
	Internal Messaging System
	Data Integrity Check
	Chart, Insurance, Lab Request and other Labels
	Check insurance claims for errors before submission
	Patient Immunizations
	Patient Treatment History
	Medicare Fee Schedule Updates
	Patient and Staff messaging system
	and other features

Does not cover any hardware support or replacement parts.

Does not cover any hardware.  Hardware support services are available from EMBS on a time and material basis

Does not cover any other software application besides Medisoft. 

Does not cover installations or upgrades of an operating system such as Windows.

Does not cover problems arising from end-user downloads from the Internet such as multimedia files, videos, pictures, games, music, viruses and so on.

Does not cover any entertainment or Internet related software

Does not cover any Medisoft upgrades to new versions
 

Problem: User comes in the morning and is not able to connect to Medisoft on the network.  User calls in for support.

Solution:  Tech went on site and applied patches required for Medisoft in order to work with new updates on Microsoft Windows

Covered? YES

Problem: Error message on the screen tells user that the network drivers are corrupted

Solution:  Tech came on site and reinstalled the network drivers.  Users are then able to connect to Medisoft

Covered?  YES

Problem: My system crashed. Our data has disappeared.  We’re able to get into Medisoft but no data is there.

Solution:  Tech came on site and used the previous day backup to restore the missing data

Covered?  YES

Problem:  User was on the Internet the day before.  End user downloaded Yahoo Chat software and a couple of chat programs.  PC did not start the next day.

Solution:  Tech came on site and removed Yahoo Chat software and cleaned the Windows Registry.

Covered? NO

Problem:  I can’t print anymore from Medisoft or any other program.  The printer does not come on when I tried to reset it.

Solution:  Printer was replaced with a new one and reconfigured.  Hardware problem.

Covered? NO

Problem:  My PC is not working anymore.  There was someone in the office over the weekend using my computer and since then the computer does not work the same way anymore.

Solution:  Tech went on site and there was a new modem installed.  Modem caused conflict with the video card or other devices causing the PC to slow down and lock up.  User was trying to install a new program to connect to his online banking.  Not related to Medisoft program.

Covered? NO