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FAQ

 

 

 Frequently Asked Questions   

FAQ

What kind of training do you provide?

What other products do you offer?

Are you HIPAA compliant?

Do you own the Medisoft software?

Did you develop the Medisoft software?

What is ProxyMed?

What insurance companies does ProxyMed accept?

Do you provide on-site technical support?

Can we use the existing computers at our office with the solution you are proposing?

What clearing house do you use?

What insurance companies can you process electronically?




The Computer Support People Is Prepared To Help 

Information, assistance, and training are available at every turn:

·         We maintain an extended schedule to answer questions and solve problems.

·         We provide expert sales, training, installation, and support assistance.

·         There are Medisoft live training seminars in major cities every week.

·         Video training, user manual, and online help combine with 800-line support.

·         On site, hands-on end user training

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What medical software does your company use?

Medisoft.  We’re authorized “Preferred Dealers” in the state of CT of all Medisoft products.

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Do you own the Medisoft software?

No, we don’t.  We’re authorized “Preferred Dealers” of all Medisoft products.

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Did you develop the Medisoft software?

No, Health develops and owns the rights to Medisoft.

Some fast Facts about Health (NYSE:):

Health serves more than 90% of U.S. and Canadian pharmacies, more than 30% of UK pharmacies, greater than 24% of the nation’s hospitals including more than 40% of the largest hospitals and health systems with more than 400 beds, more than 130,000 physicians, over 1,000 healthcare payers representing over 4,000 payer plans and more than 75% of pharmaceutical manufacturers.

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What is ProxyMed?

ProxyMed is the clearinghouse used by the Medisoft software.  ProxyMed operates an Internet-enabled connectivity system to handle healthcare transactions in real-time, such as claims processing, pre-certifications, eligibility verification, formulary compliance, and rapid electronic payments. ProxyMed founding investors include some of the industry's largest payers: Aetna, Anthem, Cigna, Health Net, Oxford Health Plans, PacificCare, Wellpoint

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What insurance companies does ProxyMed accept?
What insurance companies can you process electronically

Medisoft Electronic Claims Powered by ProxyMed supports more insurance carriers than any other electronic claims clearinghouse. ProxyMed has a payer list of over 800 insurance carriers.  Provided in the following link is ProxyMed's payer directory in both Microsoft Word and Adobe Acrobat Reader formats.

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Do you provide on-site technical support?

Yes, we do provide technical support on site anywhere in CT, Westchester County in New York and Northern New Jersey.  Our response time is under 4 business hours.

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Can we use the existing computers at our office with the solution you are proposing?

Yes, you can use any computers that meet the minimum requirements at your office. 

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What clearing house do you use?

All electronic claims are processed through ProxyMed

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