Covers hardware replacement for faulty internal parts such as power supplies, CPU fan, memory, hard drive, motherboard, CD Rom, modems, UPS, Monitors

Does cover other business software applications such as Microsoft Word, Excel, and Power Point.

Covers applications that are normally necessary to run your medical practice.

Does cover the operating system such as Windows, in the case the system has to be reinstalled or it crashes.

Does cover network hardware part replacement free of charge

Does cover the installation of: laptops on the network, Medisoft Software Client and new printers.

Does not cover any laptops or printers replacement parts.

Does not cover a PC, Printer or Laptop replacement.  If a Desktop or Tower, EMBS will try to replace the faulty part first free of charge.  If the system needs to be replaced due to parts availability on systems that are too old then new system is billable.  There is no labor charge to set up the new system.

Does not cover any software application that is not necessary to maintain the normal business course of your practice.

Does not cover any new computer installs or upgrade as part of a complete office upgrade.  If it is a single computer, upgrade is covered.  All software licenses must be up-to-date and made available to the tech at the time of the upgrade

Does not cover problems arising from end-user downloads from the Internet such as multimedia files, videos, pictures, games, music and so on.

Does not cover any entertainment software

Does not cover any computer cabling that requires going through walls or ceilings.

Any hardware support services not covered under this contract are available from EMBS on a time and material basis (Click here to see current rate)

Problem: User comes in the morning and is not able to connect to Medisoft on the network.  User calls in for support.

Solution:  Tech goes on site and applies patches required for Medisoft in order to work with updates applied to Windows

Covered? YES

Problem: My monitor does not display anything. The computer is on but nothing shows on the screen.

Solution:  Faulty display was replaced free of charge.

Covered?  YES

Problem: I can’t dial out to submit my claims.  Modem does not respond.

Solution:  Tech came on site and replaced the internal modem with a new one.

Covered?  YES

Problem:  User was on the Internet the day before.  End user downloaded Yahoo Chat software and a couple of chat programs.  PC did not start the next day.

Solution:  Tech came on site and removed Yahoo Chat software and cleaned the Windows Registry.

Covered? NO

Problem:  I can’t print anymore from Medisoft or any other program.  The printer does not come on when I tried to reset it.

Solution:  EMBS bought the new printer for the client and set it up free of charge.  Customer will get an invoice for the printer but not for labor.

Covered? NO

Problem:  My computer does not turn on.  I press the power button but nothing happens.

Solution:  Tech went on site and replaced power supply free of charge.

Covered? YES

Problem:  My computer does not connect to the Internet anymore.  We use the Internet to check Patient Eligibility.

Solution:  Tech went on site and reinstalled Internet software

Covered? YES

Problem:  My computer is running too slow and locks up.

Solution:  Tech went on site and cleaned file corruption under Windows, ran CHKDSK, Defrag and Scandisk.

Covered? YES