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		How To

Most Common Problems

BACKUP

NOT SUCCESSFUL

Check and clear the alerts – restart the computer and let it run the next morning – it runs at 2:00 am

Check the tape – tape tab – red tab must be on the WRITE side (unlocked). Lots of times users move it to the LOCKED position – don’t know how

Make sure the tape is not broken – open the little metal arm on tape – there should be a tape running across underneath the arm – compare it to the other tapes to see difference. Lots of times it breaks.

CAN’T CONNECT TO DATA PATH – PATH NOT FOUND IN Medisoft

When the screen in Medisoft comes up when trying to open Medisoft….DATA PATH NOT FOUND….

Make sure the data path is \\SERVER\APPS\MEDIDATA and the UNC is checked

If no one can’t get into the program (Medisoft), go into CONTROL PANEL / ADMINISTRATIVE TOOLS / SERVICES / right click on ADVANTAGE DATABASE click on STOP and then right click on it and click on START to restart the service.

Make sure that the HUB /ROUTER has lights on – reset it.

DLS IS DOWN

Make sure that all users are out of the system …reset router (LINKSYS)…there should be a label on the unit itself (ROUTER). ….if it does not work…call have office manager contact the ISP to check DSL signal…In most cases it is SNET

CAN’T PRINT – SPECIALLY GOLDFARB

Make user can print locally without connecting to server – tell user to logoff the system and try to print locally

Connect user. Make sure printers exist in PRINTERS folder on the server – not the user’s computer. If they do not then go to CONTROL PANERL / ADMINISTRATIVE TOOLS / SERVICES / RIGHT CLICK ON PRINT SPOOLER / STOP / START SERVICE TO RESTART SERVICE.

COMPUTER DOES NOT COME UP

Unplug the cable from the back of the computer for 30 seconds. Then plug it back in. Restart the computer.

CREDIT CARD PROCESSING WHEN WE GET ORDERS

Go to store.yahoo.com / username diegora_2000 password = you know it Sue

Click on STORE MANAGER / PROCESS / ORDERS / YAHOO SECURITY KEY IS admin AND THE NUMBER WITH NORMALLY USE SUE. View and review pending orders, make corrections to amounts if necessary then submit batch so we can get paid.

CONTACT PHONE NUMBERS IN BRAZIL

Name of card
PT-1 Works

800 minutes

$20.00*

1-800-274-4458

1-800-691-8438

PIN: 5194-178-0105

To call me (Diego) dial 1-800-274-4458, follow instructions

Phone card number is PIN is 5194-178-0105

When asked to enter the number that you wish to dial…enter one of the numbers below to reach me. Exactly as shown below:

STAYING AT 011 551 83 659 2667

SAY “DIEGO CALL SUE”,

REPEAT SUE A COUPLE OF TIMES SO THE LADY KNOWS WHO YOU ARE

ANOTHER PLACE THAT I’LL BE A LOT 011 551 83 659 1918

ANOTHER PLACE THAT I’LL BE 011 551 83 659 2094

IF A CLIENT NEEDS TO GET A HOLD OF ME…WE CAN DO A CONFERENCE CALL WHERE YOU CALL ME FIRST THEN YOU HIT FLASH ON YOUR PHONE AND THEN FLASH AGAIN TO DO A CONFERENCE CALL BETWEEN THE CLIENT, YOU AND ME….USE CALLING CARDS FOR THIS SINCE IT IS A LOT CHEAPER THEN ME CALLING FROM BRAZIL OR YOU CALLING ME USING SNET.

IF YOU NEED TO PURCHASE A CALLING CARD ON LINE, GO TO WWW.UNIONTELECARD.COM, DESTINATION BRAZIL – SAO PAOLO, PT-1 WORKS IS THE CARD YOU ARE USING…$20 FOR 800 MINUTES.

HOW TO CHECK WHEN ANYONE ENTERED THE SYSTEM

Go into CONTROL PANEL / ADMINISTRATIVE TOOLS / EVENT VIEWER / SECURITY LOG / DOUBLE CLICK ON EACH ONE / YOU’LL SEE A DATE AND A TIME WHEN USER EMBS1 OR DIEGORA OR ADMINISTRATOR GOT IN THE SYSTEM.

RUN REPORTS FROM Medisoft – DATA AUDIT REPORT – PRODUCTIVITY REPORT FOR EACH USER.

LABELS PRINTING 3 LABELS AND NOT ONE LABEL FROM CUSTOM Medisoft

Tell user to preview the labes / click on FILE / PAGE SETUP / SET all margins as close to the following number as possible: .10 ( all four margins ) make sure page orientation is LANDSCAPE.

REPORTS DO NOT PRINT ON ONE PAGE – CUTS OFF PART OF THE PAGE ON THE RIGHT SIDE

Set margins smaller / Preview report / set page margins – all four to .25

RESPOND TO E-MAILS

The document that we use to respond to common questions from users is on our web site - http://www.emedct.com/HowTo/OurResponseToEmails.htm

COMMON USERSNAME:

DIEGORA
ADMIN
EMBS
EMBS1
REMOTE1
SUPERVISOR
SUPERVISOR1

PASSWORDS TO BE OBTAINED BY SUE

NORMAL CONFIGURATION:

ALL WORKSTATIONS computer names are: WORKSTATION1 TO WORKSTATION10

Tcp/ip addresses: 192.168.1.101 to 192.168.1.110

Name of file server: SERVER

Tcp/ip for SERVER:192.168.1.99

Default gateway for all computers 192.168.1.1

Default DNS 204.60.0.2 204.60.0.3

All computers use static ip addressing….no DHCP – disable it

Router is normally a Linksys - password is ASK SUE

To get to Linksys router type http://192.168.1.1 enter password - no username

Location of data on file server including documents and Medisoft data is in SERVER AT C:\APPS

SHARE ON THE SERVER FOR DATA IS C:\APPS\MEDIDATA WITH FULL ACCESS TO ALL USERS.

Path for Medisoft DATA IN THE SERVER: \\SERVER\APPS\MEDIDATA (WHICH IS C:\APPS\MEDIDATA)

Path for Medisoft DATA FOR EACH WORKSTATION IS: \\SERVER\APPS\MEDIDATA

REGISTRATION FILES – PROGRAM ASKS USER TO REGISTER THE PROGRAM AGAIN….

We always keep a copy of the registration files on the file server in the case this happens. Go to C:\APPS\ ON THE FILE SERVER. DOUBLE CLIKC ON REGISTRATION FILES / SELECT ALL THE FILES / GO TO C:\APPS\MEDIDATA CLICK ON EDIT / PASTE…OVERWRITE ALL FILES IN THE FOLDER.

DONE

TECHS AVAIL

TIME SHEET AND WORK ORDER IS ONLINE ALSO

IVAN GALINDO - 203-685-8523 203-863-4602

OVER THE PHONE SUPPORT AND ON SITE AFTER HOURS

MIKE ROSALES 203-863-3497 203-415-9224

-OVER THE PHONE SUPPORT AND ON SITE AFTER HOURS
SEAN - 203-322-0418

BASIC REPAIRS - MAKE SURE HE DRESSES PROPERLY

UP TECH - GREG HOFFMAN 203-852-4318 -

CAN BRING COMPUTERS TO HIM FOR REPAIR - 40 TAYLOR AVE NORWALK

COMPUSA NORWALK - THEY ALSO DO SERVICE ON SITE

ALL LISTINGS

A To Z Computer Center LLC (860) 496-1063

409 Oak Avenue, Torrington, CT 06790

Advanced Computer Technologies (203) 753-9553

108 Main St, Norwalk, CT 06851

Advanced Computer Technologies (203) 847-9433

108 Main St, Norwalk, CT 06851

All Office Systems (203) 978-1970

81 Atlantic, Stamford, CT 06901

Around the Clock Computer Rpr (203) 846-8413

25 Nelson Ave, Norwalk, CT 06851

BBI Technologies Inc (203) 878-3581

249 Research Dr, Milford, CT 06460

CBL Data Recovery (800) 551-3917

Serving Your Area

Connecticut; Computer Systems (203) 259-6264

1275 Post Rd, Fairfield, CT 06824

Norwalk Computer (203) 866-3120

97 Taylor Ave, Norwalk, CT 06854

Now It Works (203) 866-8600

98 East Ave, Norwalk, CT 06851

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