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HOW TO CORRECT CLAIMS
(SOUTHPORT)
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PROCEDURE CODES THAT CAN'T BE USED WITH A PROVIDER
 | Print out the data integrity report |
| Go into TRANSACTION / FIND CHART NUMBER / CASE / VISIT
DATE for the patient visit on the report |
| Write down CLAIM NUMBER, VISIT DATE, PROCEDURE CODE,
DIAGNOSIS, ATTENDING PROVIDER, UNITS, MODIFIER |
| Write down PAYMENTS such as co-pays |
| Delete PAYMENTS as follow |
- Delete payment by clicking on DELETE icon at
bottom of transaction screen
- Click on ACTIVITIES / ENTER DEPOSIT PAYMENTS.
Click on SHOW UNAPPLIED ONLY. Find
the unapplied deposit for the payment
amount you just deleted (It should highlighted in
white)
| Delete TRANSACTION as follows
- A. Click on VISIT to delete on click on DELETE
icon in the middle of the Transaction screen
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| Delete CLAIM as follows:
- Click on ACTIVITIES / CLAIM MANAGEMENT
- In the white box on top of the screen that says
SORT BY click on down arrow and select CLAIM NUMBER
- On the white box on top that says SEARCH, enter
the CLAIM NUMBER
- The system finds the claim number you entered by
pointing the black arrow next to it.
- RIGHT CLICK on top of the claim you want to delete
- Click on DELETE ITEM
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| Go back to the TRANSACTION SCREEN |
| Find the CORRECT CASE for the patient |
| Enter transaction and payments as you would normally
would |
| Click on PRINT CLAIM to create the electronic claim |
| Done!!!! |
| Sue, will submit claim next time she is doing the
electronic claim submission |
REFER PROV, PCP AND LAST SEEN
| (Due to the high level of complexity of this matter,
the following is to be completed) |
| Print REFER PROV, PCP AND LAST SEEN report
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| Make a note on the report: "Sue correct PCP Last Visit
Date and submit immediately" |
| Done!!! |
| Note to Sue: PCP Last Visit DATE can be
obtained from Office Hours scheduling system |
VISITS OVER TREATMENT AUTHORIZATION DATE
| Make a note on superbills requesting the correct
TREATMENT AUTHORIZED THROUGH and AUTHORIZATION
NUMBERr |
| Send superbills back to the office (Southport) |
| Corrections have to be done by office (Southport)
under CASE / ACCOUNT for TREATMENT AUTHORIZED THROUGH and
AUTHORIZATION NUMBER |
| Done!!! |
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