Annual Software Support Contract

Installation of service packs, patches or updates made available from Medisoft

Yearly Procedure and Diagnosis codes updates when made available to TCSP.

HIPAA patches installation when made available to TCSP

Installation of new custom reports and forms made available from Medisoft

Telephone, On-Site and Dial-Up Tech Support for office staff for Medisoft software only

On site training for new employees or current employees

Data Backup end user assistance

Data restoration services in the event the file server crashes.

Setup Medisoft network clients for new or existing computers.

Covers any Medisoft directly related issues.

Configuration and installation of Medisoft software upgrade

"Custom EMedical" software developed by TCSP: 
 

	Insurance Card and Driver’s License Scanning
	Image and Document Scanning
	Electronic Prescribing
	Internal Messaging System
	Data Integrity Check
	Chart, Insurance, Lab Request and other Labels
	Check insurance claims for errors before submission
	Patient Immunizations
	Patient Treatment History
	Medicare Fee Schedule Updates
	Patient and Staff messaging system
	and other features

Does not cover any hardware support or replacement parts.

Does not cover any hardware.  Hardware support services are available from TCSP on a time and material basis

Does not cover any other software application besides Medisoft. 

Does not cover installations or upgrades of an operating system such as Windows.

Does not cover problems arising from end-user downloads from the Internet such as multimedia files, videos, pictures, games, music, viruses and so on.

Does not cover any entertainment or Internet related software

Does not cover any Medisoft software packages to new versions of Medisoft
 

Problem: User comes in the morning and is not able to connect to Medisoft on the network.  User calls in for support.

Solution:  Tech went on site and applied patches required for Medisoft in order to work with new updates on Microsoft Windows

Covered? YES

 

Problem: Error message on the screen tells user that the network drivers are corrupted

Solution:  Tech came on site and reinstalled the network drivers.  Users are then able to connect to Medisoft

Covered?  YES

 

Problem: My system crashed. Our data has disappeared.  We’re able to get into Medisoft but no data is there.

Solution:  Tech came on site and used the previous day backup to restore the missing data

Covered?  YES

 

Problem:  User was on the Internet the day before.  End user downloaded Yahoo Chat software and a couple of chat programs.  PC did not start the next day.

Solution:  Tech came on site and removed Yahoo Chat software and cleaned the Windows Registry.

Covered? NO

 

Problem:  I can’t print anymore from Medisoft or any other program.  The printer does not come on when I tried to reset it.

Solution:  Printer was replaced with a new one and reconfigured.  Hardware problem.

Covered? NO

 

Problem:  My PC is not working anymore.  There was someone in the office over the weekend using my computer and since then the computer does not work the same way anymore.

Solution:  Tech went on site and there was a new modem installed.  Modem caused conflict with the video card or other devices causing the PC to slow down and lock up.  User was trying to install a new program to connect to his online banking.  Not related to Medisoft program.

Covered? NO

 

Problem:  I need a special report created in Medisoft.

Solution:  ** Report request was submitted to TCSP.  TCSP programs the report in Medisoft or "Custom EMedical" for the Client.

Covered? YES

The Client will maintain and provide all hardware, peripherals, software, parts, software, licenses and computer systems at TCSP specified minimum release levels and configurations. The Client must also install remedial replacement parts, patches, software updates or subsequent releases as directed by TCSP in order to keep the Client's systems running smoothly
 

The Client agrees to follow the instructions TCSP provides after previous discussion with the Client.
 

The first troubleshooting step for any problem the Client may have is over the phone or through remote connections.  The Client shall assist TCSP in resolving any problems over the phone or through remote connections first
 

TCSP initial response and follow up time to Client's technical issues is normally within an hour during regular business hours.
 

The Client must submit all service requests in writing via fax or email to TCSP.
 

The Client must supply TCSP with the appropriate customer contact name, phone number, e-mail and fax number
 

The Client should cooperate with TCSP to see that all problems are successfully resolved.
 

It is the full responsibility of The Client to back up and safeguard its own data, and to maintain adequate security and protection for the Client's computer systems.  TCSP IS NOT LIABLE FOR ANY DIRECT, INDIRECT OR CONSEQUENTIAL DATA LOSS, DATA CORRUPTION OR ANY USAGE LOCK OUT WHATSOEVER.
 

All custom reports, programming scripts, custom databases or any other software provided, created or installed for the Client by TCSP is the property of TCSP or is protected by intellectual property rights. TCSP reserves the right to use them as it renders necessary.
 

Upon termination of this contract, it's the Client's responsibility to remove from its computers and return "Custom EMedical", custom reports, programming scripts, custom databases or any other software provided and developed by TCSP for the Client under the terms of this "Annual Software Support Contract".  The Client shall allow TCSP to oversee the Client's compliance.
 

It is the Client's full responsibility to follow up on all claims, supervise claim processing, contact insurance companies, contact the clearinghouse or follow up with any other claim processing related issue.  It is not TCSP' responsibility to fix or process medical claims.
 

At the time of initial setup, TCSP shall assist the Client on setting up electronic claims.  After electronic claims have been setup and the Client is submitting on a regular basis, it is the Client's responsibility to maintain the electronic claims system in good working order. The Client understands that TCSP is not a medical claim clearinghouse.  Any issues in relation to claim processing must be resolved between the Client and the clearinghouse directly.
 

Neither the Client nor TCSP is responsible for failure to fulfill any obligation due to causes beyond its control.  If TCSP’s ability to render support services is impaired by circumstances beyond TCSP's control, TCSP may terminate this Agreement at any time without further obligations.  TCSP liability is limited to the amount fully paid by the Client under the terms of this contract for the "Annual Software Support Contract".
 

TCSP reserves the right to terminate this contract at any time with just cause.  If TCSP decides to terminate this contract, TCSP shall refund any unused money paid by The Client at the time of termination without further obligation by TCSP.
 

The terms of this "Annual Software Support Contract" are subject to change by TCSP as TCSP renders necessary.  In such event, TCSP shall submit a copy of the new terms to the Client for review of the new terms.  The Client must submit in writing to TCSP any objections or rejections to the new terms within 90 days of receipt. A "No Reply" by the Client shall be constituted as an approval by the Client to the new terms.
 

This contract is transferable as TCSP renders necessary.
 

The Client agrees to pay for all legal fees and other costs, including reasonable attorney's fees and court costs, relating to the non-payment of services or contract payments, disputes or any other business related matter between the Client and TCSP.