Annual Hardware Support Contract

• Telephone, On-Site and Dial-Up Tech Support for any hardware related problems directly related to the daily operations of the Client’s business

The Annual Hardware Support Contract  DOES NOT include (CHARGES APPLY):

• Does not cover any costs for software, hardware, replacement parts, shipping or any other charges by third party companies. TCSP shall be reimbursed by the Client for all expenses incurred

• Does not cover any entertainment hardware or software

• Does not cover any computers or equipment not listed in this contract nor installation of new computers or equipment

• Does not cover any data cleanup, export or import of any kind, database programming, database customization, database installation or any other data processing services

HARDWARE INVENTORY:

THE CLIENT’S AND TCSP'S RESPONSIBILITIES:

• The Client will provide access within a reasonable time frame to its facilities when requested by TCSP. Access to the Client’s facilities after business hours may be necessary from time to time to reduce network downtime.
   

• The Client will maintain and provide all hardware, peripherals, software, parts, software, licenses and computer systems at TCSP specified minimum release levels and configurations. The Client must also install remedial replacement parts, patches, software updates or subsequent releases as directed by TCSP in order to keep the Client's systems running smoothly
   

• The Client agrees to follow the instructions TCSP provides after previous discussion with the Client.
   

• The first troubleshooting step for any problem the Client may have is over the phone or through remote connections.  The Client shall assist TCSP in resolving any problems over the phone or through remote connections first
   

• TCSP initial response and follow up time to Client's technical issues is normally within an hour during regular business hours.
   

• TCSP will log all service calls and provide reports to the Client upon request.  A resolution reference number and an estimated time will be provided to the Client for all service calls upon request.
   

• The Client must submit all service requests in writing via fax or email to TCSP.
   

• The Client must supply TCSP with the appropriate customer contact name, phone number, e-mail and fax number
   

• The Client should cooperate with TCSP to see that all problems are successfully resolved.
   

• It is the full responsibility of The Client to back up and safeguard its own data, and to maintain adequate security and protection for the Client's computer systems.  TCSP IS NOT LIABLE FOR ANY DIRECT, INDIRECT OR CONSEQUENTIAL DATA LOSS, DATA CORRUPTION OR ANY USAGE LOCK OUT WHATSOEVER.
   

• Neither the Client nor TCSP is responsible for failure to fulfill any obligation due to causes beyond its control.  If TCSP’s ability to render support services is impaired by circumstances beyond TCSP's control, TCSP may terminate this Agreement at any time without further obligations.  TCSP liability is limited to the amount fully paid by the Client under the terms of this contract for the "Annual Hardware Support Contract ".
   

• TCSP cannot be held responsible by the Client in any way, for any fees, lock of usage, downtime or any other issue affecting the performance of any third party software installed on the Client’s computers.
   

• TCSP reserves the right to terminate this contract at any time with just cause.  If TCSP decides to terminate this contract, TCSP shall refund any unused money paid by The Client at the time of termination without further obligation by TCSP.
   

• The terms of this "Annual Hardware Support Contract" are subject to change by TCSP as TCSP renders necessary.  In such event, TCSP shall submit a copy of the new terms to the Client for review of the new terms.  The Client must submit in writing to TCSP any objections or rejections to the new terms within 15 days of receipt. A "No Reply" by the Client shall be constituted as an approval by the Client to the new terms.
   

• This contract is not transferable unless TCSP and The Client both agree.
   

• The Client agrees to pay for all legal fees and other costs, including reasonable attorney's fees and court costs, relating to the non-payment of services or contract payments, disputes or any other business related matter between the Client and TCSP.
   

COMPENSATION:

The Client shall compensate TCSP in the amount of $ ________ due at the beginning of each __________ plus sales tax if applicable. Outstanding balances 30 days or older are subject to a 1.5% late fee charge per month and/or interruption of services. All on site visits carry a $_75_-per-trip traveling fee ( limited to a maximum of 2 per month )

CONTRACT RENEWAL CLAUSE:

At the "Contract end date" and thereafter, this contract shall renew for another year unless The Client decides to terminate this contract, in writing, 90 days before this contract expires.
 

OTHER COMMENTS:
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***  Remote Internet connection to the Client's server and workstations is required.  *****
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***  A complete file maintenance, backup testing, security updates, service pack updates,
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***  network configuration, remote connections setup, antivirus definitions updates shall be 
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***  performed as part of this contract to ensure The Client is running smoothly and that  
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***  The Client's data is secured.  Estimated time to complete this task is 6 hours.
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***  6-Initial-Setup hours are part of the monthly fee.
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***  Special Promotion: Standard monthly service of $  / mo has been discounted by 10% _______________________________________________________________________________________
***  Special Offer Expires:            and applies only to new customers.
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*** The Client has the option to terminate this contract during the 3-month trial period
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Server = 2 units, 6 workstations = 6 units, 5 Other (printer/routers/switch) = 2 units, Unit = $39/mo = Reg /mo