Product Bulletin: Practice Partner Web View®
Web View is a full-featured patient portal that
allows physicians to share Patient Records charts online safely
and conveniently. This service provides the ability for
patients, providers, and consulting physicians to view Patient
Records charts over the Internet in a secure and confidential
manner. Patients can view chart data including future
appointments, lab results (with notes from their provider),
overdue health maintenance, and current prescriptions (with
clinical notations translated into plain English). Patients can
also view laboratory and result comments from their providers.
Providers can use Web View to view their patients’ chart data
from any PC with an Internet connection. Consultants can also
view charts for specified patients.
Web View also helps to connect patients and
providers by offering online:
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Appointment requests |
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New patient registration |
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New patient intake forms |
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Secure messaging
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Summary of key features and benefits of Web View:
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Enhances
patient communication and satisfaction |
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Reduces
phone calls |
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Speeds
the patient registration process and eliminates data
entry |
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Streamlines the referral process by eliminating the need
to fax or send the patient chart |
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Improves
patient care by providing consultants with easy access
to up-to-date chart information |
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Allows
for different views for patients, providers, and
consulting physicians |
How does Web View work?
Patients, providers, and consultants can access
Web View from any PC with an Internet connection. They simply
click on the Web View link on the practice’s web site to enter
the log-on screen. From this screen, they enter their log-on
information, and can then view patient charts online. Patients
are able to view their own charts while providers and
consultants can access authorized charts.
The back-end process ensures that all data
transmissions are secure. When the user clicks on the Web View
link on the practice’s web site, they are connected to the Web
View Gateway Server (without the user’s knowledge). The Web
View Gateway Server (secure server hosted in Seattle) acts as a
mediator: controlling the log-on process, what operations the
user can perform, and what data they can see.
The Gateway Server then connects to the network
at the practice, connecting to the Web View Server (which in
turn connects with the Practice Partner database) to retrieve
and display the requested information. The data is securely
transmitted utilizing SSL (Secure Sockets Layer), XML
(Extensible Markup Language) and SOAP (Simple Object Access
Protocol) protocols, and displayed using XSL style sheets. Once
the session is finished, all user information on the Web View
Gateway Server is automatically deleted.
Image 1.0 – Web View Connectivity
What features does Web View include?
Sharing of Chart Information
Web View displays information in each section of
Patient Records and future appointments in Appointment
Scheduler. Your practice can customize the sections available
for view through an administrative screen. It’s easy to select
the chart sections that you would like accessible for patients,
providers, and consultants.
Image 2.0 – Patient View of Chart
Image 3.0 – Provider View of Chart
Appointment Requests
Web View also allows existing patients to
request appointments online. When a patient requests an
appointment, the data is sent to the wait list in Practice
Partner Appointment Scheduler. This makes it easy to track
appointment requests and helps cut down on phone calls into your
practice.
Patient Registration
New patients can register using Web View.
Patients login as a new patient and can complete patient,
guarantor, and insurance demographic information. Once the
patient has completed the registration forms, Web View
automatically creates a new account and corresponding chart in
Patient Records. Online
registration eliminates data entry and reduces patient time
spent in waiting rooms.
Image 4.0 – New Patient Registration Form
Online Patient Intake Forms
New patients can also enter present illness,
review of systems and medical history information before their
first encounter. The patient questionnaires are fully
customizable; you can create the questions and designate the
chart section (e.g. social history, progress notes, etc.) that
the patient-entered data should populate.
After the patient completes the forms, this
information is automatically imported into Patient Records. For
example, if the patient entered past medical information into
Web View, a new note in the Past Medical History chart section
would automatically appear in Patient Records. Patient-entered
data can flow into past medical, family, and social history
notes, progress notes, and more.
Image 5.0 – Patient Medical History Questionnaire
Secure Messaging (Available with Patient Records 9.0)
Practice Partner 9.0 users can send and receive
secure messages to patients and consultants using Web View. Once
the provider sends the message, an email is sent to the
patient's private account with notification of a secure message
from his or her health care provider. The patient can then log
into Web View to securely view the message. Patients and
consultants can reply to messages and also initiate them. The
messages go directly into the Inbox of the appropriate operator
(e.g. nurse) in Patient Records.
Image 6.0 – Notification to Patient of New Message
Image 7.0 – Provider Message to Patient
How do I allow access to Web View?
Each patient, physician, and outside consultant that would like
to view information via Web View needs a user name and password
assigned by the practice. You can create logins for patients,
consultants and providers in Patient Records.
Web View’s administrative screens make
it easy to
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Manage the patient,
provider, and consultant views |
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Customize patient intake
forms |
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Track new Web View
registrations |
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Customize the look and
feel of your Web View site |
How is security maintained during the transfer of
information?
Security is of utmost importance when
transferring personal data across the Internet. Between the
user’s PC and the Web View Gateway Server, 128-bit SSL
encryption is used. This provides a secure connection between
the user and the server. Each practice is issued a private SSL
certificate to ensure secure transmissions from the practice to
the Web View Gateway Server.
What are the hardware and software requirements?
The only hardware
requirement for Web View is a dedicated Windows 2000/2003
server, which is called the Web View Server. This PC needs to be
connected to the Internet with its own unique IP address, and
connected to the Practice Partner database. For more
information regarding system requirements, please see the Web
View Requirements Checklist.
What are the database requirements?
Web View will work with c-tree Plus, c-Tree
Server, Microsoft SQL, and Oracle databases.
What are the recommended security measures for the Web View
Server?
We strongly recommend that the Web View Server
at the practice’s site have a firewall installed. Because the
Web View Server will connect the network with the Internet 24
hours a day, a firewall will keep unauthorized outside users
from accessing the network.
What is the cost?
Web View is sold as a monthly service on a
per-provider basis. The price is $25 per provider per month. A
Web View subscription requires a one-year commitment.
How do I get started with Web View?
Although the Web View installation is fairly
technical, Practice Partner will work with the site to have Web
View launched within a 24 hours of a scheduled installation
appointment. Here is a summary of the process:
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Sign a Web View specific contract.
Web View requires an initial contract for 1 year of
service. After the first year, practices may discontinue
the service at any time with 30 days notice.
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Set-up the hardware. The Practice
Server needs to be up and running before Web View can be
installed. The Practice Server requires a direct 24x7
connection to the Internet with its own unique static IP
address, as well as access to the Practice Partner
database.
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Install
and implement Web View software provided by Practice
Partner.
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Practice Partner will register a
unique URL for the Practice Server’s IP address. This URL
(e.g. www.TheComputerSupportPeople.com) is needed so that
the Practice Partner Web View server can link to the
Practice Server
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Practice Partner will configure our
Web View server to add a specific page for the practice.
The practice will then need to add a link on their web page
to this page. We will provide the address for the link.
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Testing. The Web View setup will
be tested with the practice to insure that it works
properly.
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Go live. Practice Partner will
instruct the practice on how to create login accounts for
patients, consultants, providers, and administrators. The
practice can then add additional accounts when necessary.
rstein/rstein - reg |
