Software Support Associate / Field
Service Technician
Bring your experience and
technical skills to TCSP.
We are looking for self-starter, highly motivated individuals
with a computer support technical background.
About Us
We are a small but rapidly growing company that provides
medical offices and small businesses with computer support
services and software solutions for billing, EMR, appointments,
prescribing, financial reporting, messaging, data protection,
remote access, Internet access and much more. We have developed
our own EMR solution and are authorized resellers of Medisoft
products. Our business model focuses on providing computer
support services to doctors and small businesses in CT, NY and
NJ. We offer our clients annual support contracts and on site
computer support services on a time-and-material basis.
Job Responsibilities
- Responsible for medical software (Medisoft) installation, support, and training. Prior
experience in the healthcare field, preferably software and/or
IT-related, is required
- The qualified candidate must have a
proven track record to troubleshoot software while supporting
networking environment related issues
- Sole accountability and the ability to
independently handle all aspects of software installation,
software support, and technical issues for Medical clients are
required to ensure success. This includes, but is not limited
to: hands-on installation, training, technical support, and
vendor relations
- The Associate will have to acquire
immediate product knowledge of Medisoft software products and
"ePractice EMR™"
- Create and implement software
installation and implementation plans
- Perform data conversions
- Troubleshoot software and technical
issues in client environment
- Field support calls
- Sustain detailed product knowledge for
existing versions and new versions of medical software
- Willingness to travel within
Connecticut, New York and New Jersey
Qualifications
- Solid communication skills
- A self-starter
- Computer technical background
- Medical claim processing familiarity
- Detailed oriented and organized
- Excellent appearance
- Able to effectively interact with customers and associates
- Excellent written and verbal
communication skills
- Exceptional ability to follow through &
ensure resolution of any task or issue
- Detailed knowledge of PCs and all
Windows operating systems
- Ability to performing training classes
- Reliable transportation
Compensation
$26,000
to $50,000 plus mileage and traveling expenses
No
other benefits
Job Territory
CT, NY, NJ
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